(Terms of Sales)


Article 1 - Definitions

We will hereinafter designate:

- 'Site': the site and all of its pages.
- 'Products': all the products (material) and services (immaterial) that can be purchased or subscribed to on the site.
- 'Publisher': The person, moral or physical, responsible for the edition and the content of the site, and presented in the legal notices of the site.
- 'User': The Internet user visiting and using the site.
- 'Customer': The Internet user making a purchase of a product or service on the site.

Article 2 - Mentions imposed by the law of confidence in the digital economy and purpose of the site

This site is published by Why be normal SNC. The legal information concerning the host and the publisher of the site, in particular the contact details and any capital and registration information, are provided in the legal notices of this site. information concerning the collection and processing of personal data (policy and declaration) are provided in the personal data charter of the site. This site offers the online sale of clothing. The site is open and free to all Internet users. . The acquisition of a good or a service, or the creation of a member space, or in a more general way the navigation on the site supposes the acceptance, by the Internet user, of the entirety of the present general conditions. , who recognizes by the same fact to have taken full knowledge of it. This acceptance may consist for example, for the Internet user, in ticking the box corresponding to the sentence of acceptance of these general conditions, having for example the mention “I acknowledge having read and accepted all the general conditions of the site. ". Checking this box will be deemed to have the same value as a handwritten signature on the part of the Internet user. Acceptance of these general conditions assumes on the part of users that they have the necessary legal capacity for this. If the user is a minor or does not have this legal capacity, he declares to have the authorization of a tutor, a curator or his legal representative. The Internet user recognizes the evidential value of automatic recording systems of the publisher of this site and, except for him to provide proof to the contrary, he waives the right to contest them in the event of a dispute. The Publisher makes available to the Client, on its Site, a confidentiality charter specifying all the information relating to the use of the Client's personal data collected by the Publisher and the rights that the Client has vis-à-vis to this personal data. The data privacy policy is part of the T&Cs. Acceptance of these T&Cs therefore implies acceptance of the data privacy policy.

Article 3 - Characteristics of the products and services offered

The products and services offered are those which appear in the catalog published on the site. These products and services are offered within the limits of available stocks. Each product is accompanied by a description drawn up by the publisher based on the descriptions provided by the supplier. The photographs of the products in the catalog reflect a faithful image of the products and services offered but are not contractual insofar as they cannot ensure a perfect similarity with the physical products. The customer service of this site is accessible by e-mail at following address: or by post to the address indicated in the legal notices, in which case the publisher undertakes to provide an answer within 7 days. Why be normal also provides its users and customers with a hotline, or telephone support, to answer their questions. The hotline can be contacted by phone at (non-premium number).

Article 4 - Rates

Unless otherwise stated, the prices appearing in the catalog are prices understood in Euros all taxes included (TTC), taking into account the VAT applicable on the day of the order.

Why be normal reserves the right to pass on any change in the VAT rate to the price of the products or services. The publisher also reserves the right to modify its prices at any time. However, the price appearing in the catalog on the day of the order will be the only one applicable to the buyer.

Article 5 - Member area

The user registered on the site (member) has the possibility of accessing it by connecting using his identifiers (e-mail address defined during registration and password) or possibly by using systems such as connection buttons. third party social networks. The user is entirely responsible for the protection of the password he has chosen. It is encouraged to use complex passwords. If the password is forgotten, the member can generate a new one. This password constitutes the guarantee of the confidentiality of the information contained in his "my account" section and the user is therefore prohibited from transmitting it or communicating it to a third party. Failing this, the site editor cannot be held responsible for unauthorized access to a user's account. The creation of a personal space is an essential prerequisite for any order or member's contribution to this site. To this end, the member will be asked to provide a certain amount of personal information. The member agrees to provide accurate information. The purpose of data collection is to create a “member account”. This account allows the customer member to consult all his orders made on the site. If the data contained in the member account section were to disappear following a technical breakdown or a case of force majeure, the responsibility of the site and its publisher could not be engaged, this information having no probative value. but only informative. The pages relating to member accounts are freely printable by the holder of the account in question but do not constitute proof, they have only an informative character intended to ensure effective management of his orders or contributions by the member. reserves the exclusive right to delete the account of any member who has contravened these general conditions (in particular, but without this example having any exhaustive character, when the member has knowingly provided erroneous information, when registering and the creation of his personal space) or any account that has been inactive for at least a year. Said deletion will not be likely to constitute damage for the excluded member who will not be able to claim any compensation as a result. This exclusion does not exclude the possibility for the publisher to take legal action against the member, when the facts justify it.

Article 6 - Exemption from liability of the publisher in the context of the execution of this contract

In the event of impossibility of access to the site, due to technical problems or of any nature, the user cannot claim damages and cannot claim any compensation. The unavailability, even prolonged and without any duration limitative, of one or more products, can not constitute a prejudice for Internet users and can in no way give rise to the granting of damages from the site or its publisher. The photographs and visuals of the products presented on the site have no contractual nature, the responsibility of the publisher of this site cannot therefore be engaged if the characteristics of the objects differ from the visuals present on the site or if the latter are erroneous or incomplete.

The hypertext links present on this site may refer to other websites and the responsibility of the publisher of this site cannot be engaged if the content of these sites contravenes the legislation in force. Similarly, the responsibility of the publisher of this site cannot be engaged if the visit by the Internet user to one of these sites causes him harm.

Article 7 - Intellectual property rights relating to the elements published on this site

All the elements of this site belong to the publisher or to a third-party agent, or are used by the publisher on the site with the authorization of their owner. Any copy of the logos, textual, pictographic or video content, without this list being exhaustive, is strictly prohibited and is akin to counterfeiting. Any member who is guilty of infringement would be likely to see his account deleted without notice or compensation and without this deletion being able to constitute damage to him, without reserve of possible subsequent legal proceedings against him, at the initiative of the publisher of this site or his agent.

Article 8 - Limitation of liability

The responsibility of the site editor cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of the site service, or others. The site editor, in particular in the online sales process is only bound by an obligation of means. The publisher of the Why be normal site cannot be held responsible for the non-performance of the contract concluded, due to the occurrence of an event of force major. Regarding the products purchased, the publisher will not incur any liability for any consequential damages as a result of the present, operating loss, loss of profit, damages or costs, which may arise. The choice and the purchase of a product or a service are placed under the sole responsibility of the customer. The total or partial impossibility of using the products, in particular due to incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the responsibility of the publisher, except in the case of a proven hidden defect. , non-conformity, defect or exercise of the right of withdrawal if applicable, i.e. if the customer is not a professional and the contract concluded to acquire the good or service allows withdrawal, according to the articles of Book VI of the Code of Economic Law. In the event of non-delivery of an order or part of an order, the customer has 60 days from the scheduled delivery date to come forward in order to have the order automatically canceled by sending a registered letter with acknowledgment of receipt. . Beyond this period, no complaint will be accepted. The user expressly admits using the site at his own risk and under his exclusive responsibility. The site provides the user with information for information only, with imperfections, errors, omissions, inaccuracies and other ambivalences that may exist. In any case, Why be normal can in no way be held responsible: - for any direct or indirect damage, in particular with regard to loss of profits, loss of earnings, loss of customers, data that may others result from the use of the site, or on the contrary from the impossibility of its use; - from a malfunction, from unavailability of access, from misuse, from bad configuration of the computer of the user, or the use of a browser little used by the user; - the content of advertisements and other links or external sources accessible by the user from the site.

Article 9 - Access to the site

The responsibility of the publisher of the site cannot be engaged due to the technical unavailability of the connection, whether due in particular to a case of force majeure, maintenance, updating, modification of the site, an intervention by the host, an internal or external strike, a network failure, a power cut, or even incorrect configuration or use of the user's computer.

Article 10 - Account closure

Each user is free to close his account on the site. For this, the member must send an e-mail to the site indicating that he wishes to delete his account. No recovery of his data will then be possible.

Article 11 - Applicable law and mediation

These general conditions are subject to the application of Belgian law. They can be modified at any time by the publisher of the site or his representative. The general conditions applicable to the user are those in force on the day of his order or his connection to this site. The publisher obviously undertakes to keep all its old general conditions and to send them to any user who so requests. general conditions may before any legal action be submitted to the discretion of the site editor with a view to an amicable settlement. It is expressly reminded that requests for amicable settlement do not suspend the time limits open for bringing legal action. Unless otherwise provided, of public order, any legal action relating to the execution of this contract shall be subject to the jurisdiction of the courts within the jurisdiction of the Court of Appeal seized.Consumer mediationIn accordance with Book XVI of the Code of economic law, Why be normal SNC offers its private clients, in the context of disputes that have not been resolved amicably, the Consumer Mediation Service, whose contact details are as follows: Consumer Mediation Service - Boulevard du Roi Albert II 8, 1000 Brussels - Tel. : 02 702 52 20- Fax: 02 808 71 29- E-mail: Website: http://mediationconsommateur.beIt is reminded that mediation is not mandatory but only offered to resolve disputes avoiding recourse to justice.

Article 12 - Use of Cookies

A "Cookie" allows the identification of the user of a site, the personalization of his consultation of the site and the acceleration of the display of the site thanks to the recording of a data file on his computer. The site is likely to use "Cookies" mainly to 1) obtain browsing statistics in order to improve the User's experience, and 2) allow access to a member account and to content that does not is not accessible without a connection. The User acknowledges being informed of this practice and authorizes the site editor to use it. The publisher undertakes never to communicate the content of these "Cookies" to third parties, except in the event of a legal requisition. The User can refuse the registration of “Cookies” or configure his browser to be warned before accepting “Cookies”. To do this, the User will configure their browser: - For Internet Explorer: - For Safari: https: // For Google Chrome: For Firefox: https://support For Opera:

Article 13 - Method of subscribing to orders and description of the purchasing process

We will define below as "Basket" the immaterial object grouping together all the goods or services selected by the user of the site for a purchase by clicking on these objects. As soon as the Internet user considers that he has selected and added to his basket all the items he wishes to buy, he will have the possibility, to validate his order, to access his basket by clicking on the button provided for this purpose. He will then be redirected to a summary page on which he will find out or where he will be informed of the number and characteristics of the products ordered, as well as their unit price. If he wishes to validate his order, the Internet user must tick the box relating to the ratification of these general conditions of sale and click on the validation button. The Internet user will then be redirected to a page in which he will have to fill in the order form fields. In the latter case, he will have to fill in a certain number of personal data concerning him, necessary for the smooth running of the order. As soon as the Internet user has completed the form, he will then be invited to make his payment with the means of payment listed in the section of these general conditions relating to payments. After a few moments the Internet user will be sent an e-mail confirming the order, reminding him of the content of the order and the price thereof. The products and items sold remain the property of the seller until full payment of their price, in accordance with this retention of title clause.

Article 14 - Payment information

The Internet user can place an order on this site and can pay by bank card, credit card, paypal. Payments by bank card are made by means of secure transactions provided by an online payment platform provider. site has no access to any data relating to the means of payment of the user. Payment is made directly to the bank or payment provider receiving payment from the Client. In the event of payment by check or bank transfer, the delivery times defined in the article below only begin to run from the date of actual receipt of payment by the seller, the latter being able to provide proof of this by all means. The availability of products is indicated on the site, in the description of each item.

Article 15 - Delivery or making available

The delivery costs will be indicated to the customer before any payment and only concern deliveries made in Belgium, France. For any other place of delivery, it will be up to the customer to contact customer service. Unless otherwise stated on the site during the ordering process or in the description of the products ordered, the publisher undertakes to deliver the products within a maximum period of 10 days after receipt of the order. The buyer may refuse a package at the time of delivery if he notices an anomaly concerning the delivery (damage, missing product compared to the delivery slip, damaged package, broken products…); any anomaly must then imperatively be indicated by the buyer on the delivery note, in the form of handwritten reservations, accompanied by the buyer's signature. To exercise his right of refusal, the buyer must open the damaged or defective package(s) in the presence of the carrier and have him take back the damaged goods. Failing to comply with these requirements, the buyer will not be able to exercise his right of refusal, and the company Why be normal will not be required to accede to the request to exercise the right of refusal of the buyer. the buyer's package is returned to the publisher by post, the publisher will contact the buyer upon receipt of the return package to ask him what to do with his order. If the buyer has mistakenly refused the package, he may ask for it to be returned by first paying the postage for the new shipment. Postal charges must be paid even for orders for which postage was free when ordering. In the event of a delivery or exchange error (if the right of withdrawal is applicable according to article 53 of book VI of Code of Economic Law), any product to be exchanged or refunded must be returned to the company Why be normal in its entirety and in perfect condition. Any defect resulting from a clumsiness or a false move by the buyer cannot be attributed to the company Why be normal. In accordance with article 53 of book VI of the Code of economic law, and if the right of withdrawal is applicable, the consumer has a period of 14 working days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, with the exception of return costs. , within fourteen days of receipt by Why be normal of the refund request. The product must be returned in perfect condition. If necessary, it must be accompanied by all its accessories. If the previous obligations are not carried out, the buyer will lose his right of withdrawal and the product will be returned to him at his expense. It is recommended to the buyer to make the return by a solution allowing a follow-up of the parcel. Otherwise, if the returned package does not reach the company Why be normal, it will not be possible to launch an investigation with the postal services in order to ask them to locate the latter. The return costs in the event of withdrawal remain payable by the buyer. After receipt and acceptance of the complaint, the company Why be normal will communicate by email, fax or telephone to the buyer the terms of exchange or refund of the products. In order to process the request correctly, the customer is asked to attach a copy of the invoice to any complaint. Reimbursement will be made by check or transfer. Any delay in delivery exceeding seven working days may lead to the resolution of the sale on the initiative of the consumer, upon written request from him by registered letter with acknowledgment of receipt. The consumer will then be reimbursed, within a maximum period of fourteen days, of the sums he has incurred when ordering. This clause is not intended to apply if the delay in delivery is due to a case of force majeure. In such a case, the customer undertakes not to take legal action against the site and its publisher and waives the right to take advantage of the resolution of the sale provided for in this article.

Article 16 - Guarantee of products purchased on this site

All items acquired on this site benefit from the following legal guarantees, provided for by articles 1641 and following of the Civil Code;

Warranty for all customers

The seller is required to deliver a good in conformity with the contract and to respond to any lack of conformity existing during the delivery of the good. The guarantee of conformity may be exercised if a defect should exist on the day of taking possession of the product, and the seller is liable for any lack of conformity which becomes visible within a period of two years from this.

When the defect appeared within 6 months following this date, it is presumed to have been present upon delivery of the goods. On the other hand, after this period of 6 months, it will be up to the customer to prove that the defect existed at the time of taking possession of the property.

Warranty against hidden defects

The customer may request the exercise of the guarantee against hidden defects if the defects presented did not appear during the purchase, were prior to the purchase (and therefore did not result from normal wear and tear of the product for example), and be sufficiently serious (the defect must either render the product unfit for the use for which it is intended or impair that use to such an extent that the buyer would not have purchased the product or would not have purchased it from a such price if he had known about the defect).

The products provided by the seller on this site benefit, in addition to the legal guarantee which is, where applicable, always applicable to them, from a guarantee specific to the site and provided by Why be normal SNC, under the following conditions: "".

Complaints, requests for exchange or reimbursement for a non-compliant product must be made by post or by email to the addresses indicated in the legal notices of the site. Return shipping costs are the responsibility of the buyer.

In the event of non-conformity of a delivered product, it may be returned to the seller who will exchange it. If it is impossible to exchange the product (obsolete product, out of stock, etc.), the buyer will be reimbursed by transfer of the amount of his order.

Article 17 - Archiving

Why be normal will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy. The computerized registers will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Article 18 - Framework of conditions

If any provision of the Terms and Conditions is found to be unlawful, void or for any other reason unenforceable, then that provision shall be deemed severable from the Terms and shall not affect the validity and enforceability of any remaining provisions. These present conditions describe the entire agreement between the user and the website. They supersede all prior or contemporaneous written or oral agreements. The terms and conditions are not assignable, transferable or sublicensable by the user himself. A printed version of the Terms and of all notices given in electronic form may be requested in legal or administrative proceedings relating to the terms and conditions. . The parties agree that all correspondence relating to these general conditions must be written in the French language.

Article 19 - Notices

Any notification or notice concerning these general conditions, the legal notices or the personal data charter must be made in writing and must be delivered by hand, registered or certified mail, by post from a nationally recognized courier service. which allows regular monitoring of its packages, or by email to the addresses indicated in the legal notices of the site, specifying your surnames, first names, contact details and subject of the notice.

Article 20 - Complaints

Any complaint related to the use of the website, the service offered on this site, or any other related service, the pages of the site on any social networks or the general conditions, legal notices or personal data charter must be filed in 365 days from the day of origin of the problem giving rise to the complaint, regardless of any law or rule of law to the contrary. In the event that such a claim has not been filed within the following 365 days, such claim will forever be inapplicable in court.

Article 21 - Inaccuracies

It may be possible that there are, throughout the website and the services offered, and to a limited extent, inaccuracies or errors, or information that is in disagreement with the general conditions, the legal notices or the charter. of personal data. In addition, it is possible that unauthorized modifications may be made by third parties to the site or to related services (social networks, etc.).

In such a situation, the user has the possibility of contacting the publisher of the site by post or by email at the addresses indicated in the legal notices of the site, with if possible a description of the error and the location (URL) , as well as sufficient contact information.